Participants will have opportunities to:

Examine the importance of the attitude or stance they bring to the relationships with clients.

Absorb a principle-based practice framework that can help workers respond flexibly to unpredictable clinical situations.

Explore a questioning process that elicits and amplifies family abilities, skills and know-how to help them more effective address difficulties confronting them.

William Madsen, Ph.D is the founder and director of the Family-Centered Services Project. He provides international training and consultation regarding collaborative approaches to working with youth and families and assists community agencies and government departments develop institutional practices and organizational cultures that support family-centered practice. Bill has written numerous articles and is the author of Collaborative Therapy with Multi-Stressed Families (2nd Edition). He is currently working on another book tentatively entitled, Helping: Towards More Supportive Services, which highlights a simple, accessible and comprehensive practice framework for family support workers, case managers and milieu workers.